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How betwoon Handles Your Personal Information

Your account data belongs to you, and we take that seriously. This Privacy Policy covers exactly what we collect when you open an account, fund it through PayPal, Venmo, or Play+, and access your wallet — so you always know where your information goes…

Clear data collection disclosurePayPal, Venmo, Play+ payment privacyAccount security practicesYour right to access or delete dataState-law dependent eligibility
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betwoon How betwoon Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data protection is built into how our account system operates, not bolted on after the fact. From the moment you verify your identity to every PayPal or Venmo transaction that clears your wallet, we apply consistent security practices to keep your information accurate and contained. Here is what that looks like in practice across four key areas.

Account Security Your account is protected by password hashing and session tokens. We prompt re-authentication after periods of inactivity and flag login attempts from unrecognized devices for your review.
Cookie Controls We use functional cookies to keep your session running and analytics cookies to improve page performance. You can adjust cookie preferences in your account settings or through your browser at any time.
Data Retention We keep your account records for as long as required by applicable state law and our operational obligations. When retention periods expire, personal data is securely deleted from active systems.
Third-Party Sharing We share your data only with payment processors like PayPal and Play+, identity-verification services, and regulators where state law requires it. We do not share data for advertising purposes.
PRIVACY CONTACT

Reach Our Privacy Support Team

Questions about your data don't have to wait. Our support team can help you submit a data-access request, ask about cookie settings, or clarify what information is tied to your account wallet. Whether your question is about a PayPal transaction record or a Venmo withdrawal confirmation, we can walk you through what we hold and how to update it.

Team online

Live Chat

Start a live chat session from your account dashboard. A support agent can pull up your data profile and answer privacy questions during the session.

Email Support

Send a written data request to our privacy email address. We respond to documented requests for data access, correction, or deletion within a reasonable timeframe.

Account Settings

Log into your account, navigate to Settings, and use the Privacy section to review your stored information, update contact details, or manage cookie preferences directly.

Common Questions About Your Privacy at betwoon

If you have a specific question about how we handle your data, the answers below cover the situations we hear about most often — from what gets stored when you deposit via Venmo to how you can request that we delete your account information.

We collect your name, email address, date of birth, and state of residence at registration. Identity verification may require a government-issued ID, depending on state-law requirements where you access the platform.

We do not store full PayPal or Venmo credentials. We receive only the transaction confirmation data those providers send us, which is used solely to update your account wallet balance.

Submit a written request via our support email or use the Privacy section inside your account settings. We will confirm receipt and provide your data within a reasonable period under applicable law.

Yes. You can request deletion through live chat or our privacy email. Some data may be retained as long as state law or our regulatory obligations require it, and we will explain any exceptions when we respond.

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can manage both through the cookie banner in account settings or directly through your browser preferences.

We share data with PayPal, Venmo, and Play+ for transaction processing, with identity-verification partners as required by state law, and with regulators when legally obligated. We do not sell your data to advertisers.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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